Shipping policy

At Chunk Fudge, we only cook fresh, delicious fudge made just for you - nothing sits on the shelves. To ensure top quality and freshness, our fudge is handmade to order every day.

ALL FUDGE SHIPPED MONDAY, WEDNESDAY & FRIDAY:

We fire up the fudge kitchen in the early hours every day, we only make fresh fudge to order - nothing sits on the shelves. Our recipes take on average two days to make. 

When it comes out of the chiller we package it up like your favourite Birthday present and ship it directly to you. 😋

Order cut off times:

• Friday 10pm for Monday Shipping
• Monday 1pm for Wednesday Shipping.
• Wednesday 10pm for Friday Shipping.

If you order after the cut off time it will be shipped out on the next shipping day.

• Tracking: We only use tracked shipping services. You will receive a tracking link automatically as soon as your order is shipped.

Please note that any orders placed after this time will be processed and shipped on the next available Monday.

Delivery Times

We use Royal Mail or a named courier service for our deliveries. Delivery times are estimates and are subject to the carrier's schedule. While we do our best to ensure prompt delivery, we cannot guarantee specific delivery times, as they are outside our control once the product has been dispatched.

Delivery Problems, Damage and Courier Claims

Your order remains our responsibility until it has been safely delivered to you.

If your parcel is lost, significantly delayed, damaged in transit or otherwise affected by a delivery problem, please contact us at hello@chunkfudge.com. We will take responsibility for investigating the issue and resolving it directly with you. You will not be expected to pursue Royal Mail or another courier yourself.

Depending on your preference and product availability, we will provide either a free replacement or a refund.

To help us investigate and make a claim against the courier, we may ask you to:

• Provide your order number and a description of the problem;
• Send photographs of the product, parcel, shipping label and packaging, where reasonably possible;
• Keep the damaged parcel and packaging temporarily; or
• Complete a short courier declaration or online claim form.

We appreciate your help with this information, as couriers may require it before accepting a claim. However, the courier claim is our responsibility. Your refund or replacement will not depend on the courier accepting the claim.

You do not need to return damaged fudge unless we specifically arrange this with you. Where a return is arranged, we will cover the full cost.